Last Updated: September 2026
These International Terms of Sale apply to consumer purchases made through www.derisitesi.com where the delivery address is outside Türkiye.
Please read these Terms carefully before placing an order.
By placing an order through www.derisitesi.com, you agree to these Terms, subject always to any mandatory consumer rights that apply to you under the laws of your country of residence and that cannot lawfully be excluded or limited by contract.
Seller / Business Name: Turan Bahadır – Deri Sitesi
Tax Identification Number: 1310192296
Business Address: Nuripaşa Mah. İsa Yusuf Alptekin Sok. No:16 B, Zeytinburnu / Istanbul, Türkiye
Telephone: +90 553 180 61 88
Email: derisitesi@gmail.com
Website: www.derisitesi.com
Deri Sitesi is operated from Istanbul, Türkiye.
These Terms apply to purchases made by consumers through www.derisitesi.com for delivery outside Türkiye.
A “consumer” means an individual purchasing goods primarily for personal purposes and not primarily in connection with a trade, business or profession.
Separate terms may apply to wholesale, reseller, commercial or business-to-business orders.
These Terms form part of the sales contract between the customer and Deri Sitesi together with:
the product page,
the options selected by the customer,
the order summary,
the price and shipping information shown at checkout,
any written customisation request accepted by Deri Sitesi, and
the order confirmation.
Deri Sitesi produces and sells leather, sheepskin, fur-effect, textile and related fashion and accessory products.
The main characteristics of each product are described on the relevant product page.
Because many of our products are handmade and involve natural materials, minor differences in grain, texture, shade, hair direction, density or other naturally occurring characteristics may exist between individual items.
Such natural variations do not in themselves constitute a defect where they are consistent with the nature of the material and the product description.
Product photographs are intended to represent the product as accurately as reasonably possible. However, colours may appear slightly different depending on lighting, photography and the customer's display settings.
Nothing in this section limits the customer's rights where the product is materially different from the product ordered, defective or otherwise non-conforming under applicable law.
Customers are responsible for selecting the appropriate standard size based on the sizing information displayed on the product page.
Where requested, Deri Sitesi may assist with sizing recommendations. Such assistance is based on the measurements and information provided by the customer and does not replace the customer's responsibility to provide accurate measurements.
If a customer provides an incorrect measurement for a product specifically manufactured to that measurement, Deri Sitesi will not be responsible for a resulting fit issue unless the product was manufactured differently from the measurement agreed with the customer.
This provision does not affect any mandatory rights relating to defective or non-conforming goods.
The price payable is the price displayed and confirmed to the customer at checkout when the order is placed.
Where applicable, shipping charges, taxes or other charges collected directly by Deri Sitesi will be shown before the order is submitted.
Prices and promotions may change at any time before an order is placed.
Once an order has been accepted, Deri Sitesi will not increase the agreed product price or add additional charges without the customer's express agreement.
Obvious pricing or technical errors may be corrected. If an obvious error is discovered after an order has been placed, Deri Sitesi will contact the customer before fulfilment and may cancel the affected order and provide a full refund where legally permitted.
The currency used for the transaction will be displayed during checkout.
Payment must be made using one of the payment methods offered at checkout.
Where a customer's card issuer, bank or payment provider performs currency conversion, the exchange rate and any conversion or international transaction charges may be determined by that provider and not by Deri Sitesi.
Unless applicable law requires otherwise, Deri Sitesi is not responsible for independent bank, card issuer or payment-provider charges.
Any refund issued by Deri Sitesi will normally be made to the original payment method and in the original transaction currency where technically possible.
After an order is placed, the customer may receive an automatic confirmation acknowledging receipt of the order.
An order is subject to acceptance by Deri Sitesi.
Deri Sitesi may contact the customer where additional information is reasonably required to:
verify an address,
confirm a measurement,
clarify a customisation request,
investigate a payment-security concern, or
resolve an obvious error in the order.
Deri Sitesi may refuse or cancel an order where there is a genuine payment-security concern, suspected fraud, an obvious pricing or technical error, legal restrictions on supplying the goods, or another lawful reason preventing fulfilment.
If Deri Sitesi cancels an order after payment has been collected and no goods have been supplied, the amount collected for the cancelled goods will be refunded.
Estimated preparation or production times may be displayed on individual product pages or communicated to the customer.
Handmade and custom-made products may require additional production time.
Where a specific delivery or production deadline has been expressly agreed in writing, that agreed deadline will apply subject to circumstances permitted by applicable law.
If an unforeseen delay materially affects an order, Deri Sitesi will make reasonable efforts to inform the customer.
International orders are shipped primarily by FedEx.
At the customer's request, UPS or DHL may be used where available. Any additional shipping charge resulting from the customer's requested carrier or service level will be communicated before shipment and will only be charged with the customer's agreement.
Available carriers may vary by destination, product, service availability and legal restrictions.
Estimated transit times are estimates and are not guaranteed unless Deri Sitesi has expressly agreed otherwise.
Customs procedures, security checks, weather conditions, public holidays, local carrier delays and other circumstances outside Deri Sitesi's reasonable control may affect delivery times.
Nothing in this section limits mandatory delivery rights applicable to consumers.
The customer must provide a complete and accurate delivery address, recipient name, telephone number and any other information reasonably required for international delivery.
The customer should review this information carefully before submitting the order.
If the customer discovers an error, the customer should contact Deri Sitesi as soon as possible.
Deri Sitesi cannot guarantee that an address can be changed after a shipment has been handed to the carrier.
Where a delivery failure or return results directly from an incorrect or incomplete address supplied by the customer, refusal to provide information reasonably required by the carrier, or an unjustified refusal of delivery, the customer may be responsible for reasonable additional carrier, return, storage or reshipping costs to the extent permitted by applicable mandatory law.
Unless mandatory law provides greater protection to the customer, responsibility for accidental loss or damage remains with Deri Sitesi until the goods are delivered to the customer or to a person designated by the customer.
Where the customer independently arranges a carrier that was not offered by Deri Sitesi, applicable law may provide that risk transfers when the goods are handed to that carrier.
International shipments may be subject to import VAT, customs duties, tariffs, brokerage fees, clearance charges or other charges imposed by the destination country.
Where Deri Sitesi collects such charges in advance, the amount will be shown to the customer where applicable.
Where import taxes, duties or clearance charges are not included or collected by Deri Sitesi, the destination country's authorities or carrier may charge them separately.
Unless applicable mandatory law provides otherwise or Deri Sitesi has expressly stated that such charges are included, the customer is responsible for import charges imposed by the destination country.
Deri Sitesi does not control customs authorities and cannot guarantee the amount of charges imposed independently by them.
Customers are responsible for ensuring that products they order may legally be imported into their destination country.
If an order is returned because the customer refuses to pay a lawfully imposed import charge that was properly disclosed as not included in the purchase price, Deri Sitesi may deduct actual and reasonable return transportation, customs, storage or carrier charges from any refundable amount to the extent permitted by applicable law.
This clause does not apply where the additional charge arose because of an error attributable to Deri Sitesi or where applicable mandatory law requires otherwise.
For eligible standard, non-customised products, Deri Sitesi offers a 14-day return period.
The customer must inform Deri Sitesi of the decision to return the eligible product within 14 days after delivery.
Customers may notify us by email at:
A reason does not need to be given for an eligible return under this policy.
Where mandatory consumer law applicable to the customer provides a longer or more favourable withdrawal or cancellation right, that mandatory right will apply.
This return policy does not apply to custom-made or personalised products described in Section 18 except where the goods are defective, non-conforming or applicable mandatory law provides otherwise.
After notifying Deri Sitesi of a return, the customer must return the product within the period required by applicable law.
Where no different mandatory rule applies, the product should be dispatched no later than 14 days after the customer gives notice of the return.
Before sending an international return, customers should contact:
Deri Sitesi will provide the appropriate return address and any relevant shipping instructions.
Customers should not send international returns to an alternative address without confirmation from Deri Sitesi.
For a standard, non-defective product returned because the customer has changed their mind, the customer is responsible for the direct cost of international return shipping, unless:
Deri Sitesi expressly agrees to pay it, or
applicable mandatory consumer law requires Deri Sitesi to bear that cost.
The customer is advised to use a trackable shipping service and retain proof of shipment.
If a product is defective, materially different from the product ordered, or otherwise non-conforming, Deri Sitesi will bear reasonable return shipping costs where required by applicable law.
Customers should contact Deri Sitesi before returning an allegedly defective or incorrect product so that appropriate return instructions can be provided.
Customers may inspect a standard product to the extent reasonably necessary to establish its nature, characteristics, size and fit.
For example, clothing or a hat may normally be tried on carefully in a manner comparable to what would reasonably be permitted in a retail store.
Where permitted by applicable law, Deri Sitesi may reduce a refund to reflect a loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.
Examples may include, depending on the product and circumstances:
prolonged or outdoor use,
damage,
stains,
strong odours,
unauthorised alterations,
cutting or modification,
missing components or accessories, or
other handling exceeding reasonable inspection.
Normal inspection alone will not result in a deduction where applicable law protects such inspection.
For an eligible return, Deri Sitesi will issue the refund within the period required by applicable law.
Unless mandatory law requires otherwise, Deri Sitesi may wait until:
the returned goods have been received, or
the customer provides reliable evidence that the goods have been returned,
whichever applicable law requires or permits.
Where applicable mandatory law requires reimbursement of the original standard outbound delivery charge, Deri Sitesi will reimburse that amount.
If the customer expressly selected a more expensive premium or express delivery method instead of the standard delivery option, any amount exceeding the standard delivery cost need not be refunded to the extent permitted by applicable law.
Refunds will normally be issued to the original payment method.
Independent bank, currency-conversion or payment-provider charges that were not collected by Deri Sitesi are outside Deri Sitesi's control, except where applicable law requires otherwise.
Products made to the customer's specifications or clearly personalised are not eligible for change-of-mind cancellation or return where the applicable law recognises such an exception.
For Deri Sitesi, this may include products made or modified according to a customer's specific request, such as:
a non-standard head circumference,
custom body measurements,
a non-standard height, length, width or cut,
a special shape or pattern modification,
leather, lining, trim, material or colour sourced or selected outside the standard options ordinarily offered for that product,
personalised names, initials, logos, text or symbols, or
another material modification specifically requested for that customer.
Customisation requests may be recorded through the order notes, email, WhatsApp or another durable written communication.
A product is not automatically considered custom-made merely because it is produced after an order is placed.
Likewise, merely choosing a normal size, colour or other option from the standard choices ordinarily offered on the product page will not by itself make the product custom-made.
Where a product genuinely qualifies as made to the customer's specifications or clearly personalised, cancellation or return solely because the customer changed their mind may not be available.
This exclusion does not affect the customer's rights if the product is defective, materially different from what was ordered, or was not made according to the agreed custom specifications.
For eligible standard products, Deri Sitesi may offer an exchange request made within 14 days after delivery.
Where an exchange is requested only because the customer selected the wrong size, colour or model and the goods are not defective, the customer may be responsible for the international return shipping and the cost of shipping the replacement item, to the extent permitted by applicable law.
Deri Sitesi will inform the customer of any applicable exchange shipping cost before sending a replacement.
Custom-made or personalised products are not eligible for voluntary exchange merely because of a change of preference or an inaccurate measurement supplied by the customer, unless Deri Sitesi agrees otherwise.
Statutory rights relating to defective or non-conforming products remain unaffected.
If a product arrives defective, damaged, materially different from its description, or different from the product ordered, the customer should contact Deri Sitesi as soon as reasonably possible at:
Customers should provide, where reasonably possible:
the order number,
a description of the issue, and
photographs or video showing the problem.
Requesting photographs or other reasonable evidence does not remove or restrict statutory consumer rights.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
Nothing in these Terms limits any mandatory statutory guarantee, conformity right or remedy applicable in the customer's country.
For example, consumers protected by applicable EU consumer legislation may have mandatory legal guarantee rights for non-conforming goods that exist separately from this voluntary return policy.
Leather and sheepskin are natural materials.
Natural products may contain variations in:
grain,
texture,
shade,
thickness,
hair density,
hair direction,
natural markings, or
similar characteristics.
Reasonable natural variations are part of the character of genuine natural materials and are not automatically considered defects.
However, this provision does not excuse significant manufacturing defects, damage, incorrect products or a material failure to match the agreed description.
For custom-made products based on customer-supplied measurements, the customer is responsible for providing accurate measurements according to the measurement instructions supplied by Deri Sitesi.
Where Deri Sitesi manufactures the product according to the measurement expressly confirmed by the customer, a fit issue caused solely by an inaccurate measurement supplied by the customer is not considered a manufacturing defect.
If Deri Sitesi manufactures the product incorrectly relative to the measurement agreed in writing, the customer's statutory rights remain unaffected.
Promotions and discounts are subject to the conditions displayed when they are offered.
If a customer returns only part of an order and the remaining products no longer satisfy the objective conditions of a bundle, quantity discount or other promotion, the refund may be recalculated to reflect the promotional terms that legitimately apply to the products retained by the customer, to the extent permitted by applicable law.
No contractual penalty will be imposed merely because a customer exercises a statutory withdrawal or consumer right.
If a shipment is returned to Deri Sitesi because:
the customer provided an incorrect or incomplete address,
the customer failed to collect the shipment after reasonable carrier attempts,
the customer unjustifiably refused delivery, or
the customer failed to provide information reasonably required by customs or the carrier,
Deri Sitesi will contact the customer where reasonably possible.
To the extent permitted by applicable law, actual and reasonable additional costs directly resulting from the customer's action or omission — including return transportation, storage or reshipping charges — may be deducted from a refund or charged before reshipment.
This section does not apply where the delivery failure resulted from Deri Sitesi's error, a defective or incorrect product, or where mandatory consumer law provides otherwise.
Deri Sitesi will not be responsible for a delay or failure caused by an event outside its reasonable control to the extent permitted by applicable law.
Such events may include severe weather, natural disasters, war, civil disturbance, government restrictions, widespread transportation disruption, customs shutdowns, strikes not limited to Deri Sitesi's own workforce, epidemics or widespread communication failures.
Deri Sitesi will make reasonable efforts to inform affected customers where such an event causes a significant delay.
Mandatory consumer rights relating to non-delivery, termination or refunds remain unaffected.
Deri Sitesi may contact customers regarding:
order confirmation,
payment,
production,
measurements,
shipping,
customs information,
delivery,
returns,
exchanges,
security, and
customer service.
Acceptance of these Terms does not itself constitute consent to receive optional advertising or marketing communications where separate consent is required by applicable law.
Deri Sitesi may carry out reasonable verification where there is a genuine concern regarding fraud, unauthorised payment or inconsistent order information.
Where reasonably necessary and lawful, Deri Sitesi may temporarily hold fulfilment while verification is completed.
Deri Sitesi will not request unnecessary sensitive information and will process any personal data used for security purposes in accordance with applicable data protection requirements.
Where a transaction is reasonably identified as unauthorised or fraudulent, Deri Sitesi may cancel the order and refund any amount that Deri Sitesi is legally required to refund.
Personal information may be processed for purposes including:
processing and fulfilling orders,
payment administration,
production,
delivery,
customs documentation,
customer support,
returns and exchanges,
fraud prevention,
legal compliance, and
dispute resolution.
Additional information regarding personal data processing may be provided in Deri Sitesi's Privacy Policy.
Nothing in these Terms limits any mandatory data protection rights applicable to the customer.
These Terms of Sale and purchases made through www.derisitesi.com are governed by the laws of the Republic of Türkiye.
However, if you are purchasing as a consumer and are habitually resident in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country of residence and that cannot lawfully be excluded or limited by contract.
Nothing in these Terms limits or excludes any mandatory right, remedy, jurisdiction or consumer protection available to you under applicable law.
Where any provision of these Terms conflicts with a mandatory consumer protection rule applicable to a particular customer, the mandatory rule will apply to the extent of that conflict and the remaining provisions of these Terms will continue to apply.
Customers are encouraged to contact Deri Sitesi first so that any issue can be reviewed and, where possible, resolved directly.
Email: derisitesi@gmail.com
Nothing in these Terms prevents a consumer from bringing a claim before a court, consumer authority, alternative dispute-resolution body or other competent authority where the consumer has a mandatory right to do so.
Where Turkish consumer law applies, the competent Turkish consumer authorities and courts shall be determined in accordance with applicable Turkish law and the monetary thresholds in force at the time of the dispute.
Deri Sitesi does not seek through these Terms to deprive international consumers of any mandatory right to bring proceedings in a jurisdiction available to them under applicable consumer law.
If any provision of these Terms is found to be invalid, unenforceable or incompatible with a mandatory rule of law, that provision will apply only to the maximum extent legally permitted.
The remainder of these Terms will continue in effect.
Deri Sitesi may update these Terms from time to time.
The Terms applicable to an order are the Terms made available to the customer when that order is placed, unless a later change is required by law or is expressly agreed between the parties.
Changes made after an order is placed will not retroactively reduce the customer's contractual or statutory rights.
These Terms, together with the customer's order details, applicable product description, checkout information and any accepted written customisation instructions, form the sales agreement between Deri Sitesi and the customer.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
For questions about an order, return or these Terms:
Deri Sitesi
Turan Bahadır
Nuripaşa Mah. İsa Yusuf Alptekin Sok. No:16 B
Zeytinburnu / Istanbul
Türkiye
Telephone: +90 553 180 61 88
Email: derisitesi@gmail.com
Website: www.derisitesi.com
You may use this form if you wish to cancel or withdraw from an eligible purchase. Use of this form is not compulsory.
To:
Deri Sitesi
Turan Bahadır
Nuripaşa Mah. İsa Yusuf Alptekin Sok. No:16 B
Zeytinburnu / Istanbul
Türkiye
Email: derisitesi@gmail.com
I hereby give notice that I wish to cancel/withdraw from my contract for the purchase of the following goods:
Order number:
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Goods:
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Order date:
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Date received:
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Customer name:
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Customer address:
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Customer email:
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Date:
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Signature:
Only required if this form is submitted on paper.
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