All products sold by Deri Sitesi are inspected before shipment.
If, despite our quality control process, you receive a product that is defective, damaged, incorrect or materially different from what you ordered, please contact us.
WhatsApp: +90 537 359 10 70
Email: derisitesi@gmail.com
Please include your order number and, where reasonably possible, photos or video showing the issue so that we can review the matter as quickly as possible.
Your legal rights relating to defective or non-conforming goods are separate from our 14-day return policy and are not limited to 14 days where applicable consumer law provides longer protection.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction or refund.
For eligible standard, non-customised products, Deri Sitesi offers a 14-day return period from the date of delivery.
To request a return, please contact us within 14 days after receiving your order:
WhatsApp: +90 537 359 10 70
Email: derisitesi@gmail.com
If mandatory consumer law in your country provides you with additional or more favourable rights, those rights remain unaffected.
Before sending an international return, please contact us.
We will provide you with the correct return address and relevant shipping instructions.
Please do not send a return to a different address without first confirming it with us.
For a standard, non-defective product returned because you changed your mind, selected the wrong size, colour or model, international return shipping costs are the responsibility of the customer, unless applicable mandatory consumer law requires otherwise.
We recommend using a trackable shipping service and keeping your proof of shipment.
If the product is defective, incorrect or materially different from what was ordered, Deri Sitesi will cover reasonable return shipping costs where required by applicable law.
You may carefully inspect or try on a standard product to determine its nature, characteristics, size and fit.
Where permitted by applicable law, Deri Sitesi may reduce a refund to reflect any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.
This may include, depending on the circumstances:
prolonged or outdoor use,
stains or damage,
strong odours,
unauthorised alterations,
cutting or modification,
missing accessories or components, or
other use beyond reasonable inspection.
Normal and careful inspection of a product will not by itself affect your return rights where applicable law protects such inspection.
Exchange requests for eligible standard products should be made within 14 days after delivery.
Please tell us which new size, colour or model you would like before returning the product.
If the product is not defective and the exchange is requested only because of the customer's preference, size selection, colour selection or similar reason:
the cost of returning the original product and the cost of shipping the replacement product are the responsibility of the customer, unless applicable mandatory law requires otherwise.
We will inform you of any applicable replacement shipping charge before dispatching the new item.
This voluntary exchange policy does not limit any statutory cancellation, withdrawal or defective-product rights you may have.
Products made according to the customer's specifications or clearly personalised are not eligible for change-of-mind return or exchange where applicable law recognises this exception.
This may include products made or modified according to a customer's specific request, such as:
custom head circumference or body measurements,
non-standard sizing,
custom height, length, width, cut or shape,
special leather, fur, lining, colour or material requested outside the standard options normally offered,
personalised names, initials, logos, text or symbols, or
other customer-requested modifications to the standard product.
Customisation requests may be recorded through order notes, email, WhatsApp or other written communication.
A product is not automatically considered custom-made simply because it is produced after the order is placed.
Choosing a normal size, colour or other standard option ordinarily offered on the product page does not by itself make a product custom-made.
Where a product genuinely qualifies as custom-made or personalised, it cannot be returned or exchanged simply because the customer changed their mind or supplied an incorrect measurement.
This does not affect your rights if the product is defective, incorrect or was not made according to the agreed specifications.
For an eligible return, Deri Sitesi will issue the refund within the period required by applicable law.
Unless mandatory law requires otherwise, Deri Sitesi may wait until:
the returned product has been received, or
the customer provides reliable evidence that the product has been sent back.
Refunds will normally be issued to the original payment method.
Where applicable mandatory consumer law requires the original standard delivery charge to be refunded, that amount will also be reimbursed.
If the customer selected a more expensive express or premium delivery option instead of the standard delivery service, the additional premium delivery cost may not be refundable to the extent permitted by applicable law.
International return shipping costs for non-defective products are not refundable where they are the customer's responsibility.
Bank, card-provider, currency-conversion or similar charges that were not collected by Deri Sitesi are outside our control.
For return, exchange or product-related questions:
WhatsApp: +90 537 359 10 70
Email: derisitesi@gmail.com
Deri Sitesi
Turan Bahadır
Nuripaşa Mah. İsa Yusuf Alptekin Sok. No:16 B
Zeytinburnu / Istanbul
Türkiye
Men's Trapper Hats
Wolf Fur Hats
Turkish Bork Hat
Tradition Caucasian Hats
Leather Beanies