Shipping and return policies

Warranty Conditions

All products sold on our website are covered by our company warranty. Each item is carefully inspected before being shipped. However, if a defective or damaged product slips through quality control, we will offer either a full refund or an exchange—whichever you prefer.

To be eligible for a warranty claim, the product must be unused and you must contact us within 30 business days of delivery.

For support, please reach us via WhatsApp: +90 537 359 10 70

Product Return & Exchange Policy

Your satisfaction is our top priority. If you wish to return or exchange a product for any reason, please follow the steps below to ensure a smooth process:

1. Contact Before Shipping

Before sending the item via FedEx or another courier, please contact us through WhatsApp at +90 537 359 10 70.
We will provide you with our special FedEx agreement code for returns.

If you prefer, you can use another shipping company. However, the return shipping cost is the customer's responsibility.

We recommend FedEx for secure and fast international delivery. Note that free shipping applies only to initial orders—not for returns or exchanges.

Note: For returns and exchanges, shipping fees must be covered by the buyer. Thank you for your understanding.

2. Exchange Requests

For exchanges, please include a note inside the package clearly stating the size you would like to receive.
Missing this step may delay the process.

3. Return Conditions

Used items cannot be returned.
The return and exchange period is 30 business days from the delivery date.

4. Refund Process

If you paid via Bank Transfer, please share your bank account details for the refund.
If you paid by Credit Card, the refund will be processed to the same card.

Ask Us, We’ll Answer!

Who is Derisitesi? ❯: Derisitesi is a trusted leather workshop in Istanbul since 1994, carrying on three generations of craftsmanship with modern design.
Where are your products made? ❯: All our leather hats, vests, bags, gloves, and mest socks are 100% handmade in our Istanbul workshop.
Do you offer international shipping? ❯: Yes, we ship same-day after quality checks to the USA, Germany, France, Canada, Russia, Kazakhstan, UAE, and over 30 other countries.
Can we buy directly from your workshop? ❯: Yes, workshop sales are available. You can request our location and details via WhatsApp at +90 557 359 10 70, or visit our Avcılar workshop in person during business hours (Mon–Fri, 09:00–17:00) to view and purchase products. Please message us in advance to confirm availability, as we may be out sourcing materials or on off-site orders.
I want to return or exchange the product. What should I do? ❯: Before sending the product via FedEx, please contact us through our WhatsApp support line: +90 537 359 10 70.
We will provide you with a special return shipping code.
If you prefer, you may also use another courier service. However, shipping costs are the responsibility of the customer.
What is your return and exchange policy? ❯: You can return or exchange within 30 days of delivery, provided the item is unused and has its original tags.
Are your products covered by a warranty? ❯: Yes, all products sold by Derisitesi are covered under our company’s warranty. Each item is inspected before shipping. If a defective or faulty product slips through, you can contact us within 30 business days to request a refund or exchange.
How long does delivery take and which shipping companies do you use? ❯: For domestic shipping, we use Yurtiçi Kargo, and delivery usually takes 2 business days after the product is dispatched (Istanbul orders are mostly delivered the next day). For international orders, we ship via DHL, UPS, or FedEx, and average delivery time is 3–5 business days, depending on the destination. You’ll receive a tracking number via SMS or email once your order is shipped.
How can I pay for my order? ❯: For domestic orders within Turkey, you can pay via bank transfer/EFT or securely through our website using your credit card. We also offer various installment options depending on your bank. For international orders, we accept Payoneer, credit cards, and Western Union. For international payments, please contact us via our WhatsApp support line: +90 537 359 10 70.
What should I do after making the payment? ❯: After completing your payment, please send us your receipt or payment confirmation via our WhatsApp line at +90 537 359 10 70 or by email to derisitesi@gmail.com. This will ensure your order is quickly approved and processed smoothly.