Frequently Asked Questions
What materials do you use?
Depending on the product, we use natural materials such as genuine lambskin leather, cowhide leather and sheepskin or fur lining. Please check the individual product page for the exact material details.
How do I choose the right size?
Use the size chart on the product page and measure without pulling the tape too tightly. For hats, measure around the widest part of your head, slightly above the eyebrows.
Do you make custom sizes?
Custom sizing is available for many of our handmade products. We recommend contacting us before ordering so we can confirm your measurements and the selected model. Return or exchange conditions may differ for custom-sized or personalized items.
Do you ship internationally?
Yes. We ship to many countries with tracked international delivery. Available carriers and delivery times may vary by destination.
How long does order preparation take?
Preparation time depends on whether the item is ready to ship, handmade to order or custom sized. Made-to-order items may require several business days before dispatch.
How do returns and exchanges work?
For standard products, eligibility depends on the condition of the item and the order terms. Please contact us before sending anything back. Different conditions may apply to custom-sized or personalized products.