Product Returns and Exchanges

Return & Exchange Policy

At Derisitesi, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return or exchange your product by following the instructions below.

How to Return or Exchange a Product?

If you have decided to return or exchange the item:

Contact Us First:
Please contact our WhatsApp support line at +90 537 359 10 70 before sending the product. You will receive the return agreement code and instructions.
Shipping Responsibility:
Return and exchange shipping costs belong to the buyer. If you have a more affordable agreement with another courier company, you may use it.
Important Note for Exchanges:
If you are requesting an exchange, write the SIZE of the item you want as a note inside the package. Failing to do so may cause a delay in the process.
Condition of the Item:
Used or damaged items will not be accepted for return or exchange. The item must be in unused, resellable condition.
Timeframe:
According to consumer rights laws, the return or exchange request must be made within 30 business days from the delivery date.
Refund Process:
- If you paid via Credit Card, the refund will be processed to the same card.
- If you paid via Bank Transfer (EFT), please provide us with your IBAN and account details.

Our Commitment

Every product is handcrafted with care in our Istanbul workshop. If you have any concerns or need assistance, feel free to reach out via our support line. We're here to help!

Frequently Asked Questions (FAQ)

1. Which courier should I use for returns?

We primarily use Fedex for returns and exchanges. However, if you have a more affordable agreement with another courier service, you may use that as well.

2. Who pays the return shipping fee?

The buyer is responsible for the return or exchange shipping costs.

3. What if the size I want for exchange is out of stock?

If the size is out of stock, we will contact you. You can choose another product or request a refund.

4. What is the return period?

You can request a return or exchange within 14 business days, as legally permitted.

5. Can I return the product if I’ve used it?

No. Used or damaged products cannot be returned or exchanged.

6. Can I visit your workshop to make a return?

Yes. You can visit our workshop in Avcılar during business hours (Weekdays 09:00–17:00) to return or exchange a product. Please contact us in advance via WhatsApp to confirm availability, as we may occasionally be out sourcing materials.

Ask Us, We’ll Answer!

Who is Derisitesi? ❯: Derisitesi is a trusted leather workshop in Istanbul since 1994, carrying on three generations of craftsmanship with modern design.
Where are your products made? ❯: All our leather hats, vests, bags, gloves, and mest socks are 100% handmade in our Istanbul workshop.
Do you offer international shipping? ❯: Yes, we ship same-day after quality checks to the USA, Germany, France, Canada, Russia, Kazakhstan, UAE, and over 30 other countries.
Can we buy directly from your workshop? ❯: Yes, workshop sales are available. You can request our location and details via WhatsApp at +90 557 359 10 70, or visit our Avcılar workshop in person during business hours (Mon–Fri, 09:00–17:00) to view and purchase products. Please message us in advance to confirm availability, as we may be out sourcing materials or on off-site orders.
I want to return or exchange the product. What should I do? ❯: Before sending the product via FedEx, please contact us through our WhatsApp support line: +90 537 359 10 70.
We will provide you with a special return shipping code.
If you prefer, you may also use another courier service. However, shipping costs are the responsibility of the customer.
What is your return and exchange policy? ❯: You can return or exchange within 30 days of delivery, provided the item is unused and has its original tags.
Are your products covered by a warranty? ❯: Yes, all products sold by Derisitesi are covered under our company’s warranty. Each item is inspected before shipping. If a defective or faulty product slips through, you can contact us within 30 business days to request a refund or exchange.
How long does delivery take and which shipping companies do you use? ❯: For domestic shipping, we use Yurtiçi Kargo, and delivery usually takes 2 business days after the product is dispatched (Istanbul orders are mostly delivered the next day). For international orders, we ship via DHL, UPS, or FedEx, and average delivery time is 3–5 business days, depending on the destination. You’ll receive a tracking number via SMS or email once your order is shipped.
How can I pay for my order? ❯: For domestic orders within Turkey, you can pay via bank transfer/EFT or securely through our website using your credit card. We also offer various installment options depending on your bank. For international orders, we accept Payoneer, credit cards, and Western Union. For international payments, please contact us via our WhatsApp support line: +90 537 359 10 70.
What should I do after making the payment? ❯: After completing your payment, please send us your receipt or payment confirmation via our WhatsApp line at +90 537 359 10 70 or by email to derisitesi@gmail.com. This will ensure your order is quickly approved and processed smoothly.